CISCO Phone Systems and Voicemail


Topics: ITL Services

Locations that use CISCO phone systems previously had their voicemail integrated into Outlook. Exchange Online does not support this feature, and as a result we have to use a new product for voicemail. Written transcripts of voice messages will no longer appear in your email inbox, but you will still receive a sound file containing the message. Users of these systems will want to:

Recording a Greeting

All staff with CISCO phones will need to record their voicemail greeting. Only the default Unavailable Greeting-1 and Temporary Message-4 work with our system.

Unavailable Message

Your unavailable message is the default message. To record your message use the menu prompts to navigate to your voicemail options:

  1. Call Your Voicemail Box from your CISCO phone
  2. Enter Your PIN
  3. Tap the “0” key to enter your mailbox options
  4. Tap the “1” key to go to your unavailable message.
  5. Follow the prompts to record, review and save your message.

Temporary Messages

Temporary messages can be used to override the unavailable message when necessary. To record a temporary message:

  1. Call Your Voicemail Box from your CISCO phone
  2. Enter Your PIN
  3. Tap the “0” key to enter your mailbox options
  4. Tap the “4” key to go to your temporary message.
  5. Follow the prompts to record, review and save your message.

NOTE: Temporary messages must be removed in order for your regular unavailable message to play again. To remove the message:

  1. Call Your Voicemail Box from your CISCO phone
  2. Enter Your PIN
  3. Tap the “0” key to enter your mailbox options
  4. Tap the “4” key to go to your temporary message.
  5. Tap the “2” key to delete the existing temporary message.

Learn How to use the Menu Prompts

This PDF provides a visual reference guide to using the phone’s keypad for managing voice message options.

Listen to Messages From Your Computer

(Optional) Staff can see and hear their voice messages on a computer by logging into the following site with their usual GVSD username and password: voicemail.sd61.bc.ca. This can be a handy option for checking voice messages on your phone if you are away from your CISCO phone for an extended period. You will need to connect with a district issued Windows laptop to use this service remotely.

Changing your Voicemail PIN

You can use the settings at voicemail.sd61.bc.ca to change your voicemail PIN at anytime by following the instructions on this graphic.